CRM Consultant | Business Analyst

Who am I ?

Hello and welcome on my personal website. I am Michel Pham, a young proactive CRM & eCommerce manager with a strong focus on data integration, customer-centric approach and performance marketing. Passionate about new technologies, I am curious to see how they will contribute to shape our future and how humankind will use them.

Specialized in inbound marketing and growth hacking, I am a data-oriented person capable to transform simple data into strategic information. I have initiated different successful campaigns based on KPI reporting to increase web performance (revenue, leads, speed). Versatile worker with an ability to fast-learning, I am able to coordinate and priorize tasks with a transparent and seamless communication.

I like to work in fast-paced environment where “thinking outside the box” is not a fear but a factor of innovation. You can learn more about me by checking my resume or references.

Skills

CRM

CRM Migration
Master Data Management
Data Flow
Data Analysis
Customer Loyalty Concept

Project Management

Scrum (PSM)
Delivery Management (PMP)

Business Analysis

Requirements Elicitation (ECBA)
Business Process Engineering
Business Modelisation
Stakeholder Management
User Stories

e-Commerce

Implementation Projects
Migration Projects
Web Analytics
Conversion Rate Optimisation
Operations Management

Tools & Languages

JIRA
Confluence
Salesforce Sales Cloud
Salesforce Commerce Cloud
Salesforce Marketing Cloud
HubSpot

Magento
Wordpress
Google Analytics
Hotjar
Akeneo
Asana

C2

C1

C1

B2

B2

A2


Certificates

PMI - PMP Certificate
PMI – PMP Certificate
AWS Cloud Practicioner
AWS Cloud Practicioner
PSM I
PSM 1 – Scrum Master
Azure Fundamentals AZ-900
Azure Fundamentals AZ-900
IIBA - ECBA
IIBA – ECBA
Salesforce Administrator
Salesforce Administrator
Google Analytics
Google Analytics